If you are getting nothing out of support, you should probably utilize the Duty Manager process to get their attention
For Support concerns that require a Duty Manager’s attention (7x24), please contact your local support office and ask to speak to a Duty Manager.・@ The local support phone number is
URL: http://h20230.www2.hp.com/contact_list.jsp
4:52 PM
When the duty manager contacts the assigned owner of the case, he will also copy his Manager, and Team Lead, if applicable