Hi,
i m having big problems with HP protected tools Drive Encryption.
My Windows OS unable to boot up . Black screen, Error message: "McAfee Endpoint Encryption Fatal Error: [0xEE020006] Getting disk info."
My Machine details:
Machine: HP EliteBook 8470P (D0N55PA)
HDD: WD7500BPKT (750GB, 7500rpm, 2.5”)
OS 1: Windows 7 64x (Installed on Disk 0, Partition 1)…Primary and on use all the time.
OS 2: Windows 8 64x (Installed on Disk 0, Partition 2)..secondary and back up OS.
Partition details:
Partition 1: 100GB, NTFS, Label: Win 7
Partition 2: 100GB, NTFS, Label: Win 8
Partition 3: 200GB, NTFS, Label: Data
Partition 4: 376GB, NTFS, Label: PSD
I get my local IT engineer to support. He reinstall windows 8 under partition 2. Machine was able to restart with windows 7 & windows 8, but the both OS unable to recognise partition 3 & 4, thus request to format it!
Our engineer has tried multiple type of solution to recover the data which available from the internet by using disktech with various version, but the most close is disk tech 2012 from HP.
However after booting with disktech2012 software, the program can accept the drive encryption key, but the particular partition 3 & 4 was showing blank as nothing is inside.
Therefore please advise how we can recover the data on partition 3 & 4.
Software details:
The machine was installed with:
HP ProtectTools Security Manager Ver. 7.0.2.1213
Embedded Security for HP ProtectTools ver. 7.0.100.3001
Drive Encryption for HP ProtectTools ver. 7.0.39.32378
Partition 1 & 2 Un protected by HP protecttools.
Partition 3 & 4 was fully protected by Drive Encryption for HP ProtectTools
Partition contain details:
Partition 1 (100GB) – Windows 7 OS & system files only. (including boot sector & record)
Partition 2 (100GB)- windows 8 OS & system files only.
Partition 3 (200GB) – ALL IMPORTANT OFFICE DOCUMENT, EMAILS (.pst), PHOTOS, Embedded security backup keys, music, PPT and many more.
Partition 4 (376GB) – private collection movies & Personal secure drive. (I have the PSD back-up copy, but the key to unlock was stuck in partition 3).
Looking forward for your reply.
Thank you.