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Re: Backup failed with 'Connection timed out' error

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The fact that it is naming a specific port

 

Cannot connect to Media Agent on system SMA-EVA, port 1265

 

makes me think that this is probably a firewall issue.  Data Protector uses what is called Dynamic Port Addressing, which means, after the initial contact is nade through port 5555, DP will use any port available.  If the Firewall is blocking that port, you will get a message similiar to what you are seeing

 

You need to get together with the Firewall administrator, and have him set a Firewall rule that allows DP to backup through a specific range of ports, probably about 30-40 will be sufficient.  Lets say, for example, he is allowing ports 60001 -> 60030 to be used for backup

 

Edit the 'omnirc' file on the disk agent and add a line to use only this range of ports

 

OB2PORTRANGE=[start]-[finish]

 

Using my example

 

OB2PORTRANGE=60001-60030

 

Save the file. On Windows systems, you need to stop and restart the Data Protector INET service

 

This needs to be done on BOTH the Disk Agent and the Media agent systems.  It does not have to be done on teh Cell manager unless it is also the media agent involved

 

In the GUI< click on Help -> List Topics, and search for OB2PORTRANGE for more information


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